What I want in a Repair Man

Good morning, or afternoon, folks! I was recently putting together a list of what we want when we hire our new Journeyman Technician. This made me think about the other side of the fence... the one we serve, the layperson. We hold the reigns and it is easy to forget to do this. What would I want in a Repair Man??? What do our customers want in a Repair Man?
So I thought I would list just what I would want in a Repair Man....

-I want someone who listens, really listens to me the customer and what the appliance is doing. Not someone who half listens and just gets to work. Many times the tech can miss something because they didn't listen.
-I would want someone who loves their job and doesn't look at it like a job.
-Someone who was respectful and had a good background, definitely not a prior burglar.
-Someone who respect their elders... seems to me someone like this would treat anyone kindly.
-Someone who is knowledgable about what they do and willing to admit when they don't know what they are doing.
-Take that one step further... someone who has the resources to figure out what else needs to be done or who to ask the questions to get the information.
-Someone willing to get further training where needed.
-Someone who likes to go the extra mile, say I have something I need lifted that is too heavy for me. So what if it takes the guy a few extra minutes.
-A technician who is thorough through and through.
-One who is interested in my and my family's safety. Maybe he could give me tidbit information.
-I could go on and on and on!!!!

So below is my definition of the requirements in whom we want to hire for our journeyman position. This position is a grow with the company position.... for someone with insight and willingness to grow and bloom. If you know or if you are interested in being just this person please send you resumes to us at 77 Evans Road Hendersonville NC 28739. Do NOT include any private info like social security numbers. We will shred apps with these on them. If we hire you, we will ask for that info later. Privacy is huge in our company. Thanks and God bless!
ArchAngel's Wife

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Job Description - Appliance Repair and Installation Technician Trainee
"This position is a trainee position to become a repair technician responsible for the repair of appliances in the customer’s home.
Products repaired include the following home appliances: Washers & Dryers, Gas & Electric Stoves, Microwave Ovens, Dishwashers, Trash Compactors, Garbage Disposers, Refrigeration, and other major home appliances.
This position provides timely and quality repairs of customers’ products while maintaining high customer service. The technician is the first line contact with the customer and therefore represents our company.
Must be willing to train to troubleshoot, repair, install, and test the products."

Qualifications:
*Must demonstrate prior work and or school experience to prove ability to fulfill job requirements. Some prior experience is acceptable. We will train the right individual.
*Computer literate, Clean Driving Record a must. High School or Equivalent. *Technical School and EPA certification a Plus.
*Work as a dedicated team member to ensure fast, flexible and expert service to every customer.
*Demonstrate a sense of urgency to meet customer time commitments-Punctuality
*Successfully complete all training elements in satisfactory time frames and successfully PASS necessary state testing. Will Not be promoted to Full Service Technician until Lead Technician deems fit and ready to perform duties as well as fully complete all "training quadrants".
*Be able to lift 70 + pounds on a continuous basis.
*Be computer literate and able to learn computer programs of various natures.
*Provide knowledgeable and courteous repair service. Be able to communicate satisfactorily with both customers and company team members.
Continuously look for methods to improve business performance and enhance the customer experience.
*Maintain truck stock inventory within the prescribed company guidelines and standards. Once being promoted to Full Technician you will man your own truck but as a trainee you will ride along with another Full Technician.
*Follow the truck maintenance schedule and keep a clean, organized truck
*Adhere to all company policies and procedures.
*Perform miscellaneous duties as assigned- Additionally, technician trainee will provide inventory backup or office work when calls are not scheduled, not in training, or not doing field work. Trainee positions are to be aware watch and learn and to assist whenever possible in your hands-on learning.
*Be willing to sign an employment contract detailing job description of the position being offered and accepted; The compensation that will be paid; Whether the employment is for a set length of time or at will; Specifics regarding vacation time and sick leave and whether such time accrues from year to year; And the responsibilities of both parties with regards to the work to be done and the work environment.

*Benefits:
Trainees receive a hourly wage in relation to field trainee wages. Raises are given in relation to performance and or promotions.
Medical and Insurance benefits are currently not available for Trainee Positions.

*Part time position- hours to be discussed

*We are an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. Sending a resume or application is in no way a promise of employment.

PRINT the Application found here:
http://www.quintcareers.com/employment_application.pdf
DO NOT PUT YOUR SOCIAL SECURITY NUMBER ON YOUR APPLICATION. IF YOU CANNOT FOLLOW THIS SIMPLE RULE THEN IT MAKES SENSE WE WILL NOT HIRE YOU. APPLICATIONS WITH SOCIAL SECURITY NUMBERS WILL BE DESTROYED, SHREDDED. IN THE EVENT WE INTERVIEW YOU, WE WILL THEN REQUEST YOUR SOCIAL SECURITY NUMBER AND MORE PRIVATE INFORMATION.
LET ME REPEAT. DO NOT PLUT YOUR PRIVATE SSN NUMBER ON THE APPLICATION.
THANK YOU.
WE WILL RESPOND VIA MAIL OR PHONE SOMETIME JANUARY. PLEASE DO NOT CALL THE OFFICE.
WE DO NOT OPEN OR ACCEPT EMAIL EMPLOYMENT RESUMES.

PLEASE SEND RESUMES, COVER LETTER, APPLICATIONS TO
ARCHANGEL APPLIANCE REPAIR SERVICE
.
http://www.archangelappliancerepair.com/

Location: HENDERSON COUNTY
Compensation: TO BE DISCUSSED
This is a part-time job.
This is an internship job
Principals only. Recruiters, please don't contact this job poster.
Please, no phone calls about this job!
Please do not contact job poster about other services, products or commercial interests.